Dottys Return Policy and refund policy

If you’ve had second thoughts about your order, or it hasn’t quite met your expectations, Dotty Black will happily accept returns and will fully refund the cost of the item/order (excluding original shipping paid). Please notify Dotty Black within 7 days of receiving your item, if you wish to return it. Please fill in a contact form with your order number.

Orders must be sent back, unused and (where possible) in its original packaging within 14 days of delivery. The customer is responsible for the postal cost of the returned item.

Returns Address:
Dotty Black
2 Fairholme Avenue,
Haltwhistle,
Northumberland
NE49 9EX

Dotty Black will process your refund within 7 days of receiving your returned order/item.

Missing, damaged, faulty or problem with your order

If your item has taken much longer than the estimated time of arrival, please do get in touch through the contact page, or emailing hello@dottyblack.co.uk. Please refer to Dotty’s shipping policy for full details.

If your order has been damaged in transit or appears faulty, Dotty Black will happily replace your order as soon as possible.

If there’s any problem at all with your order, please get in touch through the contact page, or email hello@dottyblack.co.uk