When will my order arrive?

Where possible, orders are processed and dispatched within 1-2 working days (excluding weekends), unless this order is a made to order personalised product, where turn around time can take up to 5-7 working days. Orders are then sent via Royal Mail 2nd class post, (unless you upgrade to first class). Royal Mail 2nd class typically takes 2-3 working days to arrive. See further shipping information here.

How is my order shipped?

All orders are shipped using Royal Mail’s postal service, using plastic free or recycled, protective packaging. All prints and cards are shipped using board backed envelopes.

My order still hasn’t arrived,who can i speak to?

If your order hasn’t arrived within the time frame estimated, please fill out a form via Contact or send an email to Ebony at hello@dottyblack.co.uk

Can i return my order?

If you’ve had a change of mind, you can return your order within 14 days from delivery. For further information, please check out my Returns/Refunds policy.

Do you ship outside the UK?

Dotty Black ships withing the UK only.

Can i send my order directly to someone as a gift?

Absolutely! Just make sure to add the recipients address as the delivery address, along with a little gift message which you can add in the notes area at checkout.

Can any of your cards be personalised?

Sadly none of the cards on Dotty’s website can not be personalised, however I do have personalised options of many of these designs over on Moonpig, Thortful, Scribbler and Card Factory… by searching ‘Dotty Black’

Can your wooden gifts be engraved with personalisation?

Sadly not… all wooden items are pre made in batches with a local small business.

Is Dotty Black eco-friendly?

Sure thing… all of Dotty Black’s products use responsibly sourced, environmentally friendly materials with no use of nasty plastics! FSC certified paper stocks, compostable and biodegradable sleeves, and reused bubble wraps are just a few ways Dotty stays planet friendly. As well as working with local suppliers to reduce our carbon footprint. For more information check out Dotty’s Planet Friendly Promise.

If your question isn’t covered here, please fill out a form via Contact or send an email to Ebony at hello@dottyblack.co.uk